Privacy Policy

TrueCost (“we,” “us,” or “our”) operates the website truecost.care (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Information We Collect

Account information: When you create an account, we collect your name, email address, password, and zip code. Your zip code is used to provide geographically accurate pricing data.

Usage data: We collect information about how you use the Service, including searches performed, pages visited, and features used. This helps us improve the product.

Uploaded documents: If you upload medical bills for analysis, we process them to identify charges and potential errors. Bill data is associated with your account and not shared with third parties.

Chat conversations: Messages you send to our AI cost navigator are processed to provide responses and may be stored to maintain conversation history within your account.

How We Use Your Information

We use the information we collect to:

• Provide geographically accurate healthcare pricing data
• Analyze uploaded medical bills for errors and overcharges
• Maintain your account and conversation history
• Improve our pricing algorithms and Service features
• Send account-related communications (e.g., password resets)
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We do not share your health-related data with third parties for marketing purposes. We may share information with:

• Service providers: Third-party services that help us operate (e.g., Supabase for authentication, Stripe for payment processing). These providers only access data necessary to perform their functions.
• Legal requirements: When required by law, subpoena, or legal process.

Data Security

We use industry-standard security measures including encrypted connections (TLS), secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your account data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us at hello@truecost.care.

Your Rights

You have the right to access, correct, or delete your personal information. You may also request a copy of your data. To exercise these rights, contact us at hello@truecost.care.

Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies.

Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The “Effective date” at the top indicates when this policy was last revised.

Contact Us

If you have questions about this Privacy Policy, contact us at hello@truecost.care.